In 1998, Edelman PR had about 1,300 employees, voluntary turnover was roughly 40 percent and its 'sweat shop' reputation plagued them. Exit interviews indicated that the single biggest cause of turnover was lack of mentoring, coaching and training.

I found the article in the April 2010 issue of Harvard Business Review, "Best Practices Only Get You So Far", an interesting read. As HR consultants and practitioners we tend to reference best practices and benchmarking stats quite frequently. However C.K. Prahalad, the Paul and Ruth McCracken Disringuished University Professor of Strategy at University of Michigan's Ross Scholl of Business, believes companies become winners by spotting big opportunities and inventing 'next' practices.

With ubiquitous intranet connectivity, advanced telecommunication and networking technology, employer initiatives for work-life balance, shrinking travel budgets, and disaster preparedness planning, many professionals are logging in, signing on, pinging, tweeting, or connecting to networks from home offices, hotel rooms, telecommuting locations or handhelds.

The recession of 2007 has leaders realizing that they must set a broad strategic direction while remaining open to unexpected opportunities that appear along the way. History has proven that volatile markets do produce opportunities. You see shifting regulations generate unexpected sources of funding; changing consumer preferences create demand for new products or services; and distressed competitors selling off assets cheaply. More than ever, companies need the capability to consistently spot and execute on unexpected opportunities before competitors do. Donald Sull conducted research over the last 10 years, studying firms hat excelled at execution in some of the world’s fastest-changing markets, and most unforgiving industries. Through his research he identified common obstacles that undermine an organization’s ability to execute on their established strategies and take advantage of unexpected opportunities. According to Sull, by asking themselves seven questions, manager can quickly assess their companies’ readiness to rebound.

I read a great article in the March 2010 Harvard Business Review. According to their research, twice as many Indian leaders as U.S. leaders think that human capital drives business success. Among the Indian firms they studied, 81% of the heads of HR reported that employee training and development was essential to building competitive organizational capabilities, whereas according to a survey by the American Society for Training and Development, only 4% of U.S. Chief Learning Officers head that view of their own operations. Their research demonstrates that they place an intentional focus on employee motivation by:

An employee will remember their first day of work at a new job. They will remember if their new manager and team were eagerly awaiting their arrival with warm smiles. They will remember if their workspace was ready with an internet connection and ready phone line and even more so a welcome package on their desk; not just with typical HR paperwork, but maybe a company logo t-shirt, set of pens or coffee mug. The first day will set the tone for their new job. And the level of effort put forth by the employer to welcome their newest hire over the months to follow could possibly determine the length of their stay and their level of productivity. The area’s top employers recognize the trends associated with new hire orientation and employee retention and are adopting robust assimilation programs. These programs are targeted toward: