I found the article in the April 2010 issue of Harvard Business Review, "Best Practices Only Get You So Far", an interesting read. As HR consultants and practitioners we tend to reference best practices and benchmarking stats quite frequently. However C.K. Prahalad, the Paul and Ruth McCracken Disringuished University Professor of Strategy at University of Michigan's Ross Scholl of Business, believes companies become winners by spotting big opportunities and inventing 'next' practices.

With ubiquitous intranet connectivity, advanced telecommunication and networking technology, employer initiatives for work-life balance, shrinking travel budgets, and disaster preparedness planning, many professionals are logging in, signing on, pinging, tweeting, or connecting to networks from home offices, hotel rooms, telecommuting locations or handhelds.

The recession of 2007 has leaders realizing that they must set a broad strategic direction while remaining open to unexpected opportunities that appear along the way. History has proven that volatile markets do produce opportunities. You see shifting regulations generate unexpected sources of funding; changing consumer preferences create demand for new products or services; and distressed competitors selling off assets cheaply. More than ever, companies need the capability to consistently spot and execute on unexpected opportunities before competitors do. Donald Sull conducted research over the last 10 years, studying firms hat excelled at execution in some of the world’s fastest-changing markets, and most unforgiving industries. Through his research he identified common obstacles that undermine an organization’s ability to execute on their established strategies and take advantage of unexpected opportunities. According to Sull, by asking themselves seven questions, manager can quickly assess their companies’ readiness to rebound.

I read a great article in the March 2010 Harvard Business Review. According to their research, twice as many Indian leaders as U.S. leaders think that human capital drives business success. Among the Indian firms they studied, 81% of the heads of HR reported that employee training and development was essential to building competitive organizational capabilities, whereas according to a survey by the American Society for Training and Development, only 4% of U.S. Chief Learning Officers head that view of their own operations. Their research demonstrates that they place an intentional focus on employee motivation by:

An employee will remember their first day of work at a new job. They will remember if their new manager and team were eagerly awaiting their arrival with warm smiles. They will remember if their workspace was ready with an internet connection and ready phone line and even more so a welcome package on their desk; not just with typical HR paperwork, but maybe a company logo t-shirt, set of pens or coffee mug. The first day will set the tone for their new job. And the level of effort put forth by the employer to welcome their newest hire over the months to follow could possibly determine the length of their stay and their level of productivity. The area’s top employers recognize the trends associated with new hire orientation and employee retention and are adopting robust assimilation programs. These programs are targeted toward:

With increasing fears surfacing about the impact of H1N1 on businesses, many employers have relied on contingency plans to ensure readiness. H1N1, also known as the Swine Flu, has already begun impacting businesses worldwide, forcing all industries to be prepared. Consider the following scenario: You are the CEO of a successful consulting firm that relies heavily on fellow employees and technology to aid in everyday interactions with your clients. A Division Head has just returned from a business meeting in New York and has called a team meeting. Although he appears to not be feeling well, his first instinct is to shrug it off and continue with his meeting. The next day, five employees arrive at work feeling sick. By the third day, it is confirmed that the entire office has been exposed to the H1N1 virus, so the firm is forced to close until further notice. Because the team has never adapted to working entirely in a remote capacity, serious problems arise very quickly. Within a week, chaos ensues as communication breaks down, leaving multiple clients without support. If the firm had adapted a continuity plan for an outbreak like the H1N1, then the team would have been able to function remotely using their pre-planned flow of communication. Within this continuity plan, employees will have all of their questions answered in a simple guide to successfully working in a remote capacity that will best serve the client needs. The CEO in the scenario above failed to implement a plan as part of the company's best practices, which quickly led to the firm's loss of credibility among the business sector of the community. To avoid being this CEO, the following tips have been outlined by Entrepreneur Magazine in a simple, six step plan that may be modified accordingly: