So here we are in mid-January and most likely your new benefits plan year began January 1st. This cartoon conjures up memories of the myriad of phone calls an HR department receives as soon as the new plan year begins. Questions such as “what is my co-pay?” and “do I need a referral for services other than preventive care?” And how about the dreaded call from an employee at the doctor’s office telling you that the carrier says he is not covered! Ugh! While these questions are not uncommon, there are things you can do (and must do in some instances) to ensure all bases are covered.

As a consultant, I am often asked by my clients, “How can I identify employee relations tension before it becomes a company-wide endemic?" Why am I asked this so often? Because employee relations are difficult to assess...

It’s that time of the year when most organizations begin thinking about their retirement plan responsibilities, whether it’s non-discrimination testing or preparing to file the Form 5500 with the IRS. This is usually a nerve-wracking time for employers, as there are often concerns about the outcome of the testing. Will we pass our tests? Will we be required to return hard-earned retirement monies to some of our employees? Will we have more serious issues?

Very recently I had a conversation with the COO and CFO of a client regarding a top candidate who had turned down an offer. They were shocked and confused. They had offered the candidate the compensation she requested and had thrown in a few small perks, but it unfortunately wasn’t enough to seal the deal. Ultimately that candidate (who had multiple offers on the table) accepted another offer. Why?