If you are like me, you've probably made at least one or two New Year’s resolutions like going to the gym more or tackling some projects around the house this year. What about resolutions at work? Sure, you probably know the timeline for required reporting and plan accordingly each year, but what about those other activities that are not associated with an annual requirement that you keep putting on the back burner? Do you make plans for when you accomplish those?

"I Think I Have a Problem! What is the Best Approach to Conducting an Employee Investigation?"

So here we are in mid-January and most likely your new benefits plan year began January 1st. This cartoon conjures up memories of the myriad of phone calls an HR department receives as soon as the new plan year begins. Questions such as “what is my co-pay?” and “do I need a referral for services other than preventive care?” And how about the dreaded call from an employee at the doctor’s office telling you that the carrier says he is not covered! Ugh! While these questions are not uncommon, there are things you can do (and must do in some instances) to ensure all bases are covered.